We are considering the possibility of implementing a dedicated customer support channel for payment and promo-related inquiries in the future to provide customers with easier access to assistance and information regarding these topics.

If you encounter any payment problems, please inform us within 24 hours:

India: +91 9326999303

Our customer service team is available on weekday 11:00-19:00 hours to assist you. You can also email us at info@tulsistudiolifestyle.com or chat with us on WhatsApp at +91 9326999303.

Yes, COD is available for select locations/pin codes in India with a limit of ₹10,000/-

We currently accept payments through various methods, including credit cards, debit cards, digital wallets, and online payment gateways. You can choose the payment option that suits you best during the checkout process.

Yes, we prioritize the security of your payment information. Our website employs industry-standard encryption and security measures to safeguard your financial details.

If you encounter any issues with the products in your order, such as damage or defects, please reach out to our customer care team immediately. We will work to resolve the issue promptly.

Our current policy allows for refunds under specific circumstances. If you are not satisfied with your order, please contact our customer care team, and we will assist you in accordance with our refund policy.

We are committed to improving our order tracking process to provide customers with a more seamless and convenient experience.

We employ advanced dyeing techniques to ensure the colorfastness of our products. Additionally, our care instructions help customers maintain the vibrancy of their attire.

While we do not currently offer customizations, we are actively considering this option based on feasibility and customer demand. We value customer feedback and will assess the possibility of offering customization in the future.

If you receive a damaged or defective item, we encourage you to contact our customer service team immediately. We will assess the situation on a case-by-case basis and provide appropriate solutions.

We are reviewing the option to extend the return and exchange window to provide greater flexibility for our customers in the future.

We want you to be completely satisfied with your purchase. If for any reason you need to return the outfit, please ensure that the item is in its original condition, with all tags attached, and without any damage. Here's a simple guide to making a return:

1. Check the Condition: Before returning the item, please ensure it's unworn, unwashed, and undamaged. All original tags must be intact, just as you received it.
2. Pack Carefully: Use the original packaging to return the outfit. This helps protect the item during transit.
3. Return within Policy: Ensure your return is made within our specified return window from the date of delivery.
4. Notify Us: Before sending the item back, please get in touch with our customer service team to initiate the return process. They will guide you through the steps and provide any necessary return labels or instructions.

Please Note: If the returned item does not meet these conditions and is found to be damaged, the refund will not be processed, and the item will be sent back to you. An additional delivery charge will be incurred for this return, which will need to be borne by you.

By adhering to these guidelines, you help us maintain high-quality standards and fairness for all our customers. Should you have any further questions about returns, feel free to reach out to our customer support team who are always ready to assist you.

At Tulsi Studio Lifestyle, we strive to ensure a seamless shopping experience for all our patrons, including those who prefer the Cash on Delivery (COD) payment option. For COD orders, in the event of a return that qualifies for a refund based on our return policy guidelines, we will initiate the refund process to your bank account directly. Here’s how it works:

If you wish to return an item purchased via COD, first ensure your return meets our return policy conditions. Then, initiate the return process by contacting our customer support team through email at info@tulsistudiolifestyle.com, via WhatsApp, or by using the return option within your account section on our website.

Once your return is received and passes the quality check, you will be asked to provide your bank account details. This is necessary to process the refund directly to your bank account.

After receiving your bank details, we will process your refund within a stipulated period, usually within 7-15 business days. The amount will be credited to the bank account details provided by you.

We understand the importance of a hassle-free return process and are committed to ensuring your satisfaction with our services. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.

Yes, we provide delivery updates via email or SMS notifications. You will receive notifications with tracking information and estimated delivery dates.

If you miss the delivery of your order, the courier service will typically leave a notification with instructions on how to reschedule the delivery or collect your package from a nearby location. You can follow these instructions to ensure a successful delivery.

We may offer same-day delivery in select areas, depending on the availability of this service. You can check for this option during the checkout process if it's available in your location.

We are continuously working to enhance the delivery process, including exploring options for expanded delivery services and improved tracking mechanisms to provide you with a seamless and convenient experience.

Absolutely! We offer in-store pickup at our Thane branch for orders placed online. When you're finalizing your order, simply select the pickup option. Once your order is ready, you can come to pick it up at the following address:Tulsi Studio (Inside Rutu Business Park)Ground Floor, Service Road, Rutu Park,Thane West, Maharashtra 400601, IndiaPlease ensure that you bring a valid ID and the order confirmation email when you come to pick up your order.

Additional fees for remote or hard-to-reach locations may apply. These fees, if applicable, will be displayed during the checkout process for your awareness.

Free shipping or specific delivery options may have minimum order value or quantity requirements. These requirements will be communicated during the checkout process and in promotional details.

We are considering the possibility of introducing subscription-based delivery services for our regular customers in the future to provide added convenience and benefits. Your feedback on this is valuable to us.